Trouble in the World of Warcraft

Trouble in the World of Warcraft
Trouble in the World of Warcraft The most successful MMO of all time has had its ups and downs just like any online game, yet recently things have taken a bit of a nosedive. Since last Wednesday's regular maintenance a large number of players had been experiencing internet lag of nightmarish proportions. For six days world of warcraft gold was practically unplayable on a large number of the European servers. Frequent lag spikes were accompanied by sustained periods of astronomical latency with many players experiencing ping times well in excess of 15,000. Not only did this make for an incredibly frustrating gameplay experience but it also led to a large number of expensive in-game deaths and to the cancellation of almost all raiding activity in the game's high-end content. Many servers were temporarily shut down with barely any notice during this period and the number of disconnects reached what must have been an all time record. world of warcraft gold On numerous nights the affected servers just disappeared from the realm lists, in effect ceasing to exist to the outside world because the lag was so bad that all communication with them timed out. Many other servers continued to function as normal, leading many players to abandon their normal characters to go off and play alternatives and have some fun with the now besieged local residents. A small number of players had become so disillusioned that they sought to cancel or suspend their accounts only to find out that the malaise extended to the billing section with many people locked out of the accounts page, unable to alter their subscription. This last problem is not in any way new; previously many players have been unable to renew their monthly subscription and earlier in the game's life every player was mysteriously charged the subscription fee by one of a number of European hotels, one of the more bizarre billing issues to beset world of warcraft gold. As of yesterday the lag problem has apparently been fixed. Blizzard had initially claimed victory against the evil forces of lag last Friday, citing a faulty piece of hardware as the cause of all the woes. Its replacement was meant to usher in a new era of peace and prosperity. Unfortunately no such thing happened and players continued to be denied the service that they were paying their monthly subscription fees for. Blizzard then asked players experiencing problems to aid them by filling out a traceroute form. The more tech-savvy amongst the player community looked at these published reports and came to the conclusion that the problem lay with Telia, an ISP that Blizzard uses to provide the backbone from the Paris datacentre where the European realms are housed and the rest of the internet. Blizzard continued to offer up a range of other possible reasons, up to and including the proposition that it was individual player's internet or computer settings causing the difficulties even though entire servers were experiencing the lag. world of warcraft gold Any and all queries to Blizzard's technical support, either in-game via GMs or via the forums and telephone support lines were met with 'cut & paste' answers, none of which seemed to tally with the experience of tens of thousands of increasingly annoyed and angry players. world of warcraft gold The goodwill that Blizzard has generated through providing such a wildly popular and much loved game has suffered greatly as a result of both the technical and support issues that have been so apparent this last week. world of warcraft gold players are used to the occasional technical problems, although for a number of servers affected by the lag the effects of these issues have recently increased in frequency and scope. world of warcraft gold players have been somewhat spoiled by the relatively high standard of connectivity and stability, with many players initially heralding world of warcraft gold as the first MMO to be released to the public in non-beta form. Yet as the number of subscribers has sky-rocketed so the number of technical issues have also risen. Queues have become a major problem on a number of servers, with wait times just before the start of last week's lag often exceeding an hour on the more crowded realms. world of warcraft gold None of these myriad technical and population issues are news to the tens of thousands of gamers who call these servers home. For months they have been informing and petitioning Blizzard to do something. And this is where things go from bad to worse. While it is understandable that MMO titles can and will suffer from technical problems and the occasional internet-related setback beyond the developers control, the relationship between the paying players and the game's support team is wholly determined by the efforts of that team. And it is here that Blizzard have been haemorrhaging support from the community. world of warcraft gold The responses on the official forums to previous problems have often been haphazard, with many posts being routinely ignored while other more trivial posts get the hallowed 'blue' treatment (all posts from Blizzard employees are coloured blue). Calls to technical support lines are often answered with the same lack of care and attention and when these problems extend to sensitive areas like billing and accounts the general consensus is that Blizzard's high command needs to do something, and quickly.
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